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　　Chapter 3 拒绝退货

　　邮件速览

　　From: Sophia Grayson

　　To: Emily Lucas

　　Subject: Refusal of Return of the Goods

　　Dear Emily,

　　I'm writing to inform you that I can't meet your request for the return of goods.

　　Firstly, you must be satisfied with our goods before your purchase. Besides, you have checked them in person, so the quality of our products should be guaranteed. Secondly, the goods you ordered are china which is friable during the transportation. And by contract, we will not take any responsibility if the goods break during the transportation. Thirdly, I have informed you that I am unable to accept the request to return any goods once you purchase. So I hope you can read the contract again carefully. I'd like to take responsibility if I'm wrong, but if not, I would never take the china back.

　　Thanks for your understanding.

　　Yours truly,

　　Sophia

　　寄件人：索菲亚•格雷森

　　收件人：艾米丽•卢卡斯

　　主旨：拒绝退货

　　亲爱的艾米丽：

　　我写这封邮件是想告诉你，我不能满足你的退货要求。

　　首先，你在购买商品之前肯定对产品非常满意。此外，你亲自检查过了，所以，我的产品质量是没有问题的。其次，你购买的都是瓷器，在运输途中容易损坏。但是合同中注明了，如果产品在运输途中破损，我们不负任何责任。第三，我们已经告知，商品一经售出，概不退还。所以，希望你能再仔细看一遍合同。如果是我的过错，我愿意承担责任，但是如果不是，我是不会同意瓷器退货的。

　　希望你可以谅解。

　　真诚的

　　索菲亚

　　1. Besides, you have checked them in person, so the quality of our products should be guaranteed.

　　此外，你亲自检查过了，所以，我的产品质量是没有问题的。

　　★ 解析：

　　Besides, ...可以视为习惯用法，表示“此外……”；其中的besides可以视为插入语，相当于in addition。

　　★ 套用：

　　Besides, you have nothing to complain about our products.

　　此外，你对我们的产品没有什么可以不满的。

　　Besides, you failed to provide the relevant materials along with your request for return of the goods.

　　此外，你请求退货，却并未提供相关材料。

　　Besides, you have no cause to request return of the goods.

　　此外，你没有理由要求退货。

　　2. Thirdly, I have informed you that I am unable to accept the request to return any goods once you purchase.

　　第三，我们已经告知，商品一经售出，概不退还。

　　★ 解析：

　　Thirdly, I have informed you that I am unable to...可以视为习惯用法，表示“第三，我们已经告知……”；其中的Thirdly, ...、I have informed you that...、I am unable to...都可以视为习惯用法。

　　★ 套用：

　　Thirdly, I have informed you that I am unable to approve of your request for return of goods.

　　第三，我们已经告知，我无法同意你的退货请求。

　　Thirdly, I have informed you that I am unable to approve of your requesting return of goods.

　　第三，我们已经告知，我无法同意你的退货请求。

　　Thirdly, I have informed you that I am unable to accept return of your goods.

　　第三，我们已经告知，我无法接受退货。

　　1. Return your purchase within 14 days for a full refund. 购买14天内可以退全款。

　　2. Our return policy is on the back of the receipt. 我们的退货规定就在收据的背面。

　　3. If the shoes do not wear well we will refund them. 如果鞋不耐穿，我们将退款。

　　4. It can be refunded if there's something wrong with it. 如果质量有问题，可以退货。

　　5. You can return most items for a full refund within 30 days.

　　大部分商品在30天内可以退全款。

　　6. We only allow to exchange it rather than give a refund. 我们只允许换货，不允许退货。

　　7. We only take goods back if you can produce the receipt.

　　只有你出示收据，我们才能予以退货。

　　8. You can take it back to us and demand a refund if you find it is faulty.

　　如果发现它有毛病，你可以拿给我们要求退款。

　　9. OK, we will refund you your money in full. 好的，我们将退你全款。

　　10. We accept returns within seven days after purchase, but we do not cover shipping and handling.

　　购买后7天内都可以退换货，但是，运输和装卸费用需要您来承担。

　　温馨提示

　　★ 例文写作要点：

　　1. 表明写这封邮件的目的，是想要拒绝对方的退货要求；

　　2. 依次列举拒绝对方退货要求的3个原因，表明责任不在己方，故不能接受退货；

　　3. 表明希望对方体谅。

　　★ E-mail中的常用句式7：

　　1. He had no idea of... 他不知道……

　　2. He was not astonished to... ……他不吃惊。

　　3. I can now do no more than... 如今，我唯一能做的是……

　　4. I can't wait to... 我等不及……

　　5. I cannot believe that... 我无法相信……

　　6. I cannot give a reason why... 我不能回答你为什么……

　　7. I did not have time to... 我没有时间……

　　8. I did not intend that... 我不愿意……

　　9. I don't mean that... 我没有……的意思。

　　10. I don't mind telling you that... 我不介意告诉你……

　　11. I don't see why... 我不明白为什么……

　　12. I don't want to... 我不想……

　　13. I know not why... 我不知道为什么…… 英文E-mail应用大全：看模板学写邮件，看这本够了