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　　Lesson 09 退换货

　　Getting a Refund and Exchange

　　01 What is your refund policy?

　　你们的退货流程是什么？

　　词组释义 refund policy 退货规定, 退款政策

　　02 Do you want a refund or an exchange?

　　您要退货还是换货？

　　类似表达

　　Do you want to have your money back or exchange the product?

　　03 I want to change for a new one.

　　我要换货。

　　词组释义 change for 交换

　　04 Customers who are not satisfied with the goods can return it and get a full refund.

　　对商品不满意的顾客可以退货，并获得全额退款。

　　词组释义 a full refund 全额退款，全额偿还

　　05 Can you tell me why you ask for a return?

　　您能告诉我为什么要求退货吗？

　　类似表达

　　Can I have the reason of your return? / May I ask the reason for the return?

　　06 We claim the return of goods in view of the inferior quality.

　　鉴于质量低劣，我们要求退货。

　　单词释义

　　claim [kleɪm] vt.& vi. 要求 inferior [ɪnˈfɪərɪə(r)] adj. 低劣的，下等的

　　07 Please arrange for the dispatch of replacements as soon as possible,since we are in urgent need of these materials.

　　由于我们急需这些原料，请尽快安排换货。

　　单词释义

　　dispatch [dɪ'spætʃ] n. 发送，快速办理 material [məˈtɪərɪəl] n. 原料，材料

　　08 We promise that there will of course be no charge for the replacement.

　　我们承诺换货不收取任何费用。

　　单词释义 charge [tʃɑ:dʒ] n. 费用，要价，收费

　　09 Could I ask for a return or exchange of the goods if they were defective?

　　如果商品是次品的话，我方是否可以退货或者换货呢？

　　单词释义 defective [dɪ'fektɪv] adj. 有瑕疵的，有缺陷的

　　10 We would investigate every particular case of refund or exchange.

　　我们将对每种退换货的特殊情况进行调查。

　　单词释义 investigate [ɪnˈvestɪgeɪt] vt.& vi. 调查，审查

　　NOTE

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